1.1 Inside Dhaka City: Online orders within Dhaka Metropolitan City are primarily handled and dispatched directly by our own dedicated in-house delivery team, ensuring careful and secure handling of fragile computing equipment, laptops, and monitors. In certain specific circumstances or expedited delivery needs, parcels may also be dispatched via Pathao courier service.

1.2 Outside Dhaka City: Deliveries outside Dhaka are securely shipped nationwide across all 64 districts via authorized, reputable courier partners (e.g., SA Paribahan, Sundarban Courier, Steadfast Courier, or RedX).

1.3 Estimated Transit Times:

• Inside Dhaka City: Typically delivered within 24 to 48 hours following order confirmation.
• Outside Dhaka City: Typically delivered within 2 to 4 business days depending on district and courier hub availability.

2.1 Inside Dhaka City (Cash on Delivery): Full Cash on Delivery (COD) is available for inside-Dhaka orders. Customers may settle the product price and local delivery fee in cash or verified digital payment upon physical receipt of the package.

2.2 Outside Dhaka City (Advance Requirement): For all orders delivered outside Dhaka, an advance payment (covering courier delivery charges and an order confirmation security deposit) may be applicable based on the product category, total invoice value, and delivery location.

Returns of Intact & Non-Defective Products (Change of Mind / Uncollected Parcels): If the product delivered is 100% correct, undamaged, functioning properly, and matches the confirmed invoice specifications, but the customer refuses, cancels, or returns the parcel upon arrival (for reasons such as personal change of mind, refusal to collect at the courier counter, or being unreachable):

4.1 Inside Dhaka Inspection: Customers are requested to inspect the exterior condition, seal, and invoice in the presence of our delivery representative before completing payment.

4.2 Outside Dhaka Unboxing Video: For shipments received via courier outside Dhaka, customers are strongly advised to record a continuous unboxing video from the unopened parcel state. This video serves as conclusive proof in the rare event of transit damage or missing accessories.

For delivery status inquiries, parcel tracking, or assistance, please reach our customer support team:

• Hotline: +8801404078081
• Telephone: +880 2226-642063
• Email: info@revolutiontech.com.bd
• Corporate Headquarters: 54, Motijheel Commercial Area, Elite House (3rd Floor), Dhaka-1000, Bangladesh.
• Working Hours: Saturday to Thursday: 9:30 AM – 6:30 PM (Friday Closed).