Dynamics
365 Customer Service Professional
Streamline support with a solution that
simplifies processes and improves customer experiences.
Enable self-service portals so customers
can resolve issues independently. Continuously improve experiences with
insights into customer satisfaction.
Use
Customer Service to:
·
Track
customer issues through cases
·
Record
all interactions related to a case
·
Share
information in the knowledge base
·
Use
unified routing to efficiently route work items
·
Manage
conversations across channels, including voice
·
Use
AI-driven embedded insights and analytics to improve customer satisfaction
·
Collaborate
with experts in Microsoft Teams
·
Create
and track service levels through service-level agreements (SLAs)
·
Define
service terms through entitlements
·
Manage
performance and productivity through reports and dashboards
·
Create
and schedule services
·
Participate
in chats
Revolution Technology BD has made the shopping easier for its customers. Please follow those easy steps to start shopping and stay connected with us: