Dynamics
365 Customer Service Enterprise
We're delighted to offer you a suite of
capabilities to ensure your business can deliver the best customer service
experience possible to your customers. We believe that knowing your customers
enables you to personalize each experience and optimizes your agents'
productivity so you can earn customers for life.
We're delighted to offer you a suite of
capabilities to ensure your business can deliver the best customer service
experience possible to your customers. We believe that knowing your customers
enables you to personalize each experience and optimizes your agents'
productivity so you can earn customers for life.
Use
Customer Service to:
·
Track
customer issues through cases
·
Record
all interactions related to a case
·
Share
information in the knowledge base
·
Use
unified routing to efficiently route work items
·
Manage
conversations across channels, including voice
·
Use
AI-driven embedded insights and analytics to improve customer satisfaction
·
Collaborate
with experts in Microsoft Teams
·
Create
and track service levels through service-level agreements (SLAs)
·
Define
service terms through entitlements
·
Manage
performance and productivity through reports and dashboards
·
Create
and schedule services
·
Participate
in chats
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